Client Success Director

Job Description
The Client Success team for Verisk’s Personal Lines Property Underwriting group is a customer-facing function of our Product Management team. Providing client-focused engagement and solutions is a key pillar of the growth strategy of our business, along with the ability to work cross-functionally between the sales team and product team to create a seamless and high-value customer experience.
The Client Success Director will be critical in the development of go-to market strategies and collateral for our suite of Personal Lines Property Underwriting products. The Client Success Director will have thoughtful, product-focused involvement within key customer opportunities and existing accounts alongside our sales partners. The Client Success Director will be a key contributor to the execution and maintenance of our customer segmentation strategies developed to ensure that our customers have access and exposure to the right products and strategies to help them be successful.
This is a remote role, with potential for limited travel as needed.
Responsibilities
Gaining a deep understanding of our Personal Lines Property Product offerings and how these offerings help our customers achieve their goals
Engage with Product Leaders in the development of go-to market strategies for our Personal Lines Property Underwriting suite of products
Identifying key growth and expansion opportunities within our existing customer base by understanding business needs and account patterns, alongside our sales partners
Development and support of key go-to market collateral, working closely with our Marketing Partners
Support Product Leaders in the development, maintenance and implementation of customer segmentation strategies
Responsibility for development of customer-specific pitches, solution engineering, and pricing alongside Product Leaders, Sales and Marketing Partners